At Ocean Advertisement, we strive to ensure customer satisfaction with every purchase. However, if you need to return a product, our return policy is designed to make the process smooth and transparent.
1. Eligibility for Returns
Customers may request a return under the following conditions:
- The item received is damaged, defective, or incorrect.
- The item is unused and in its original packaging, with all tags and accessories intact.
- The return request is made within two (2) days of delivery.
Certain items may not be eligible for return due to hygiene, personalisation, or limited-time promotional offers. These will be clearly indicated in the product descriptions.
2. How to Initiate a Return
To request a return, customers should:
- Contact our customer support team at Online@oceanadv.sa or initiate a request using our website with the order number and reason for the return.
- Provide supporting images if the item is damaged or defective.
- Follow the return instructions provided by our team, including the shipping address for returns.
Returns will only be processed after our support team approves them.
3. Refunds and Processing Time
- Approved returns will be refunded using the original payment method within 7-14 working days of us receiving and inspecting the returned item.
- Shipping costs for returns may be non-refundable, unless the return is due to a mistake on our part (e.g., wrong item sent or defective product).
- Customers will be notified via email regarding the status of their refund.
4. Exchange Policy
- Exchanges are available only for defective or damaged items.
- Customers may opt for a refund if the desired replacement item is unavailable.
5. Non-Returnable Items
Some items cannot be returned, including but not limited to:
- Perishable goods or consumables
- Personalised or custom-made items
- Items marked as Final Sale or Non-Returnable
- Digital products or services
6. Return Shipping Costs
- Customers may be responsible for return shipping fees unless the return is due to a mistake or defect.
- We recommend using a trackable shipping service for returns to ensure the package reaches us safely.
7. Policy Updates
Ocean Advertisement reserves the right to update or modify this Return Policy anytime. Any changes will be reflected on our website, and continued use of our services implies acceptance of the revised policy.
8. Contact Us
Please contact our customer service team at Online@oceanadv.sa with any return inquiries or for further assistance.
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