At Ocean Advertisement, we work with a trusted third-party shipping company to ensure safe and efficient delivery of all orders placed through our online store. This policy details our shipping process, estimated delivery times, costs, and other essential information.
1. Order Processing Time
- Orders are typically processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Customers will receive a notification if processing delays occur due to unforeseen circumstances.
2. Shipping Method and Delivery Time
- All orders are shipped via our third-party shipping partner using standard shipping.
- Estimated delivery time varies based on the destination but typically falls within 5-10 business days.
- Delivery times are subject to factors such as courier schedules, public holidays, and external conditions beyond our control.
3. Shipping Costs
- Shipping fees are determined based on the destination, package weight, and dimensions.
- The exact shipping cost will be calculated at checkout.
- Occasionally, we may offer free shipping promotions, which will be applied automatically where applicable.
4. Address Accuracy and Delivery Issues
- Customers must provide a complete and accurate shipping address during checkout.
- We are not responsible for delays or lost shipments caused by incorrect address details.
- If an order cannot be delivered due to an incorrect address or the recipient's unavailability, additional shipping fees may apply for reshipping.
5. Order Tracking
- Customers will receive a tracking number via email once the order is shipped.
- Tracking details can be used to monitor the shipment’s progress through the third-party courier’s website.
6. Lost, Delayed, or Damaged Shipments
- Customers should contact us for assistance if an order is delayed beyond the expected delivery timeframe.
- In case of lost or damaged packages, customers must notify our support team within 5 days of the expected delivery date or 2 days from receiving the order.
- Customers should provide photos of the item and packaging for assessment if a package arrives damaged.
7. Policy Updates
Ocean Advertisement reserves the right to update or modify this Shipping Policy anytime. Any changes will be reflected on our website, and continued use of our services signifies acceptance of the revised terms.
8. Contact Us
For inquiries regarding shipping, tracking, or delivery issues, please contact our customer support team at Online@oceanadv.sa.
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